Frequently Asked Questions

Use our online quote form, contact page, phone, email or WhatsApp. Share pickup and delivery details, cargo type, dimensions, weight and preferred timing — our dispatch team will respond as quickly as possible.

We aim to respond within hours on business days. Urgent requests can often be handled faster when capacity is available — exact timing is confirmed when you book.

Pickup and delivery addresses (or cities), cargo description, quantity, dimensions, weight, stackability, temperature requirements if applicable, and your preferred pickup or delivery window.

Yes — contact dispatch as early as possible. Changes to timing, addresses or cargo depend on vehicle availability and route planning.

Fixed routes are scheduled daily or weekly shuttles between your sites. Ad-hoc transport is a one-off or urgent run booked for a specific date and time window.

We primarily serve B2B clients — industry, trade, e-commerce and professional senders. Contact us to confirm whether your shipment fits our services.

Our dispatch is available around the clock for urgent coordination. Standard office hours are Mon–Sun 7:00–20:00; weekend and holiday runs depend on capacity and are confirmed when you request.

Yes — notify us as early as possible. Short-notice cancellations may be subject to costs already incurred for reserved capacity.

For express and same-day courier work, pickup is often possible within 30–120 minutes when capacity allows. We confirm the exact window when you request a quote.

Yes, same-day and express options are available on many routes when booked in time and capacity permits. Availability is confirmed per request.

Express uses dedicated direct runs with priority scheduling and tighter time windows. Standard delivery follows planned routes or consolidated capacity with flexible timing.

Yes, we plan around your preferred pickup and delivery windows where operationally possible. Fixed tours can be set up with recurring time slots.

Urgent and overnight requirements can be coordinated through our 24/7 dispatch. Confirm timing and availability when you book.

Yes, multi-stop routes and fixed tours with several collection or delivery points are part of our service offering.

We operate nationwide with strong regional density in NRW and around Cologne. Coverage for your specific lane is confirmed when you request a quote.

Yes — Cologne, the Rhine-Ruhr area and NRW are core regions with same-day, express and scheduled services.

Yes, we organise cross-border road freight across Europe with clear handovers and documentation support where needed.

Send both addresses or postcodes via our quote form or contact channels. Our team confirms coverage and the best service option for your lane.

For international transports we coordinate required documentation and customs clearance with you on request. Share cargo details and destination country when requesting a quote.

Yes, our courier and express services handle documents, parcels and time-critical small shipments with direct runs and careful handling.

Yes, our freight forwarding fleet covers part loads (LTL) and full truckloads (FTL) from 7.5 t up to 40 t capacity.

Yes, temperature-controlled vehicles are available for food, fresh produce, pharmaceutical and other cold-chain cargo with monitored transport conditions.

ADR-capable transport is available when required. Share UN numbers, packing group and documentation when requesting a quote so we can confirm compliance.

High-value and sensitive shipments can be arranged with prior coordination. Share value, handling requirements and security needs when booking so we can plan appropriately.

Project and heavy cargo may be possible depending on dimensions, weight and route. Provide full cargo specifications for a tailored assessment.

We provide GPS tracking and live status updates for many services. Your dispatcher shares ETA and milestone updates so you and your recipients stay informed.

Yes, digital proof of delivery (POD) is available so you can confirm successful handover for your records.

Call our dispatch line, email info@tz-transport.de or use WhatsApp. Have your reference or route details ready for faster support.

Dispatch coordination is available 24/7 for urgent requirements. Standard office hours are Monday–Sunday 7:00–20:00.

Pricing depends on route, vehicle type, cargo dimensions and weight, timing urgency, and any special handling such as temperature control, ADR or multi-stop routing. We provide a transparent quote before you confirm.

Standard liability applies under applicable transport law. Additional insurance for high-value goods can be discussed when you share cargo value and requirements.

Terms depend on your account and shipment type. Business clients typically receive invoicing according to agreed conditions — confirm payment terms when setting up your first booking.